About Us This web site is owned and operated by Cope Seeds Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Cope Seeds Limited
Helpringham Road Scredington Sleaford Lincolnshire NG34 0BW United Kingdom
Phone: 01529 421081
Fax: 01529 421 083
Email: gemma [at] copeseeds [dot] co [dot] uk
VAT Registration Number 801410884
Company number: 4627917
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All prices featured on the website include VAT where applicable. Outside of the UK delivery charges will be calculated on a product-by-product basis. We reserve our right not to deliver to places outside the UK and will notify you accordingly.
Please order from us with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for ensuring adherence to such lead-time.
If your order will not be delivered within the timeframe specified at when we accept your order we will notify you and try to rectify the situation as quickly as practically possible.
We will not be responsible for any loss or damage whatsoever caused through its inability or delay in fulfilling any order in its control. In the event of such inability or delay, we have the option after a reasonable period of time to cancel the contract wholly or in part without incurring liability whatsoever.
Dates and indications for delivery is approximate shall not be the essence of the contract unless expressly agreed and confirmed at the time of order.
All new orders are deemed separate and each is treated individually.
Please note that we cannot accept refunds in respect of personalised goods or goods which by reason of their nature cannot be returned or goods which deteriorate or expire rapidly.
Delivery Schedule Please allow 5 to 7 days for UK standard delivery. Other delivery periods may be specified in the product category or on individual items. Customers outside mainland UK will be advised of likely delivery period
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We have used our best efforts to ensure that all information on our website is correct but make no guarantee and accept no liability as to the correctness of any such information. Use of any information will be entirely at your own risk.
We have tried to make the descriptions (including visuals) of all products as accurate as possible. However, some products may differ slightly from those featured on our website. We will insure any product ordered by you on its retail value whilst in transit to you. Please check the delivered product as soon as possible on receipt as we will not cover any subsequent loss or destruction.
We will not be held liable for any delays, inaccuracies or omissions copeseeds.co.uk may contain. We, nor any of its directors or employees, will be liable for damages arising out of, or, in connection with, the use of this web site. This is a comprehensive limitation of liability that applies to all damages, of any kind, except that We do not limit it's liability for death or personal injury to the extent only that it arises as a result of the negligence of directors, employees or other representatives.
It is the customer's responsibility to ensure that the goods purchased are fit for the purpose for which they are intended and they cannot rely on us or our employees.
Limitation of liability by us shall be limited to the sales contract price and this is reflected in the price of the goods, which would be greater if a more extensive liability were required to be undertaken by us. This limitation of liability shall apply for any indirect or consequential loss or damage, loss of profit, loss of business, loss of revenue, depletion of goodwill or any claims for consequential compensation whatsoever.
We give no endorsement to and will have no liability in respect of any other website or page on the internet accessible from our website
Except as provided above we give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.
Our website and all transactions, and, these terms and conditions are governed in all respects by the laws of England and any disputes must be brought in English Courts.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01529 421081 (International +44 01529 421081) or fax us on 01529 421 083 or write to us at Helpringham Road Scredington Sleaford Lincolnshire NG34 0BW United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.